Installing Altiris IT Management Suite(ITMS) 7.1

My experience of installation ITSM 7.1 in test environment. It was not so easy as it could be.

At first, I tried to find any demo VHDs or other stuff to take a look at this solution. But... I couldn't.

So what we have:

- supported configurations guide

- 30 days trial copy of this solution which can be found here (it's only an installer for it)

- implementation guides and other documentation here

My configuration:

- 4 Windows 2008 R2 Standard - DC(domain controller), DB(database for ITMS), NS(Notification server), Member server for Server Management tasks

- 1 Windows 7 client for Client Management tasks

- Notification server should be 2x2Ghz, 4Gb RAM(recommended)

I have no direct access to internet. DC has 2 NICs (local and internet via proxy) and RRAS role installed.

Steps:

- download and install SQL Server 2008 R2 Express on your DB server(you cannot do it with Symantec installer as he can't work with proxy at this stage)

- download and install any Mail-server(it will be needed for some reporting and administrative notifications), 

I've used SmarteMail for mail server(it's free up to 10 users), as Windows 2008 R2 has no internal POP3 and IMAP components. And a thunderbird client(also free)

-  create a service account, grant sysadmin role to your SQL instance. Notification server will be run with this credentials and it needs ability to create database(during installation) and read/write permissions(future activities). In testlab you can put this account into domain admin group, but not forget about SQL security

- download xml installation configuration file, I had to do it because installer can't access to internet on this stage too(internet via proxy server that needs authentication), you can read more about it here

- run installer, give him the local copy of the configuration XML file, make it primary, and only then you can type your proxy settings! BINGO!!!

- accurately install all prerequisites needed(Silverlight, IIS, .Net, JRE, ... etc.)

- pass several configuration questions and then it begins to download lots of packages

Here's my installation summary(2.68 GB to download!):

Products to be installed (70 products):


Symantec Management Platform MP1 (7.1.6797)
Altiris IT Analytics (7.1.1013)
Altiris IT Management Suite (7.1.0)
Altiris Asset Management Suite (7.1.0)
Altiris CMDB Solution (7.1.1227)
Altiris Asset Management Solution (7.1.1216)
Altiris Barcode Solution (7.1.1050)
Altiris IT Analytics Client Server Management Pack (7.1.1021)
Symantec ServiceDesk Solution (7.1.0)
Wise Connector (7.1.1011)
Altiris IT Analytics ServiceDesk Pack (7.1.1015)
Altiris Client Management Suite (7.1.0)
Symantec Management Agent for UNIX, Linux and Mac MP1 (7.1.6797)
Altiris Pluggable Protocol Architecture MP1 (7.1.6797)
Altiris Network Discovery MP1 (7.1.6797)
Altiris Event Console MR1 (7.1.5419)
Altiris Inventory Solution (7.1.1043)
Altiris Software Catalog Data Provider (7.1.1012)
Altiris Inventory for Network Devices (7.1.1082)
Altiris Out-of-Band Management (7.1.1109)
Altiris Patch Management Solution (7.1.1213)
Altiris Patch Management Solution Core Services (7.1.1213)
Altiris Patch Management Solution for Windows (7.1.1212)
Altiris Patch Management Solution for Linux (7.1.1213)
Altiris Patch Management Solution for Mac (7.1.1212)
Altiris Software Management Solution (7.1.1294)
Altiris Power Scheme Task (7.1.1036)
Symantec pcAnywhere (12.6.65)
Altiris Real-Time Console Infrastructure (7.1.1046)
Altiris Real-Time System Manager (7.1.1046)
First Time Setup Portal (7.1.75)
Altiris Client Management Suite Portal Page (7.1.1005)
Symantec Endpoint Protection Integration Component (7.1.1022)
Altiris IT Analytics Symantec Endpoint Protection Pack (7.1.1011)
Altiris Deployment Solution Complete Suite (7.1.1374)
Altiris Deployment Solution Linux Support (7.1.1374)
Altiris Deployment Solution WinPE Support (7.1.1374)
Altiris Deployment Solution Core (7.1.1374)
Activity Center (7.1.127)
Altiris Server Management Suite (7.1.0)
Altiris Inventory Pack for Servers (7.1.1033)
Altiris Monitor Solution for Servers MR1 (7.1.7113)
Altiris Monitor Pack for Servers (7.1.1085)
Altiris Virtual Machine Management (7.1.1016)
Altiris Server Management Suite Portal Page (7.1.1036)
Altiris Network Topology Viewer (7.1.1043)
Altiris Server Management Suite Documentation (7.1.1012)
Symantec Management Platform Documentation MP1 (7.1.6797)
Altiris Out-of-Band Management Documentation (7.1.1015)
Altiris Software Management Solution Documentation (7.1.1019)
Altiris Deployment Solution Documentation (7.1.1028)
Symantec Endpoint Protection Integration Component Documentation (7.1.1002)
Altiris Inventory Solution Documentation (7.1.1012)
Altiris Asset Management Solution Documentation (7.1.1014)
Altiris Inventory for Network Devices Documentation (7.1.1006)
Altiris Real-Time System Manager Documentation (7.1.1004)
Altiris Barcode Solution Documentation (7.1.1010)
Wise Connector Documentation (7.1.1002)
Altiris Virtual Machine Management Documentation (7.1.1009)
Altiris Patch Management Solution for Linux Documentation (7.1.1011)
Altiris IT Analytics Documentation (7.1.1005)
Altiris CMDB Solution Documentation (7.1.1006)
Altiris Client Management Suite Documentation (7.1.1007)
Enhanced Console Views Documentation (7.1.1012)
Altiris Patch Management Solution for Mac Documentation (7.1.1009)
Symantec Service Desk Solution Documentation (7.1.1009)
Altiris Real-Time Console Infrastructure Documentation (7.1.1005)
Symantec pcAnywhere Documentation (12.6.1007)
Altiris Monitor Solution for Servers Documentation (7.1.1011)
Altiris Patch Management Solution for Windows Documentation (7.1.1008)
Notification Server configuration information:


Application identity: testlab\altiris-ns-service
Web site: Default Web Site
Fully Qualified Domain Name: NServer.testlab.local
Use SSL to access the Management Platform: No
Email information:


To address: bob@testlab.local
From address: AltirisServer@do-not-reply.com
SMTP Server: nserver2.testlab.local
Database configuration:


SQL Server name: SQL01\SQLEXPRESS
Authentication type: Windows authentication
Database name: Symantec_CMDB (Create new)
Database timeout: 600 Seconds
Installation destination: E:\Program files\Altiris\Symantec installation Manager\Installs\Altiris\